Shenzhen PakHeng Electronics Ltd


Catalogue


Contact US


Tel: 86-755-86229698


Fax : 86-755-86229508


Email: sales01@pakheng.com / sales20@pakheng.com 


Address: The 3rd Industry Zone, Yanchuan, Songgang, Baoan District, Shenzhen, Guangdong, China

Home > FAQ


1. Q:Are you a trading company or a manufacturer?

A:We are manufacturer, having our own factory, specializing in resistors research and designing.

 

2. Q:How long is your delivery time ?

A: Generally it is 3-5 working days if the goods are in stock. or it is 7-10 working days if  the goods are not in stock, and it is according to your quantities.

 

3. Q: Do you provide samples ? is it free or extra ?

A: Yes, we could offer free sample but do not pay the cost of freight.

 

4. Q: Do you provide warranty for the goods?

A: Yes, we provide warranty for all the goods from us. And we have IQC department to assure our products with good quality.

 

5. Q: Could Pakheng provide technology support?

A: We're in this field more than 20 years and has our own professional engineers. If there's any problem, please contact with us,we'll provide suggestion from our engineers to help you solve problem.

 

6. Q: Does Pakheng keeps goods in stock or only trading?

A: We have large warehouse for goods. Keep lots of goods in warehouse, so could promise fast delivery.

 

7. Q: Can you deliver in sufficient quantities all time?

A: For general resistors, We have stock. shipment in 3 days once we receive the payment.But for the rare ones,we need time to get it.And if the order quantity is large, we hope customers place order 15 days in advance.

 

8. Q: How do you handle customer claims?

A: We will reply in 24 hours after we get customer claims.If the item is defective upon receipt, it should be within 14 days from the date of receipt for exchange a new one (Buyer should return all original and undamaged items under resale condition).